(See also Digital Marketing.)
There are many providers of online: Phone, Messaging, Video and Online Collaboration platforms. In reviewing these, our view is that they all have something to offer but none are perfect. Nonetheless, there is no doubt that the use of these tools is indispensable to:
These are vital elements in the world of eCommerce (notwithstanding some very real security concerns).
Lists of the main online communications services available online can be seen on The ExportersAlmanac - Communications are:
Compared to what was available even just 5 years ago, they offer fantastic services for free or very low costs; decide which ones are best for your requirements.
N.B. If you do not have the technical expertise in-house to assess and/or integrate these systems then you should look to either hire this expertise and/or use the services of a systems integration company.