One of the keys to creating a great B2B eCommerce experience is ensuring that you build a seamless IT environment that improves company (and customer) efficiency.
We would recommend that you review your IT environment and consider whether it is operating optimally. – The more integrated it is (all paper processes should be replaced) not only will your administration be more efficient, it will also facilitate “smart” and home working.
See: The ExportersAlmanac for lists of providers of:
Enterprise Resource Planning ("ERP") is the integrated management of main business processes, often in real time and mediated by software and technology.
N.B. If you do not have the technical expertise in-house to assess and/or integrate these systems then you should look to either hire this expertise and/or use the services of a systems integration company.